Any complaints about the practice are taken very seriously.
It is the practice’s aim to answer complaints in a quick and efficient manner and to resolve the issues to the satisfaction of all concerned.
Complaints can be made to any member of staff either verbally or in writing. Many issues can be resolved as the complaint is made. However, should the complaint be of a more serious nature then this should be submitted to the practice in writing – please address all correspondence to Ian Bellamy.
Once a complaint is received you will receive written acknowledgement of your concerns. The complaint will then be investigated and a written response sent out within ten working days.
We would hope that the reply will answer any concerns. However, should this not be the case, an appointment will be made at the practice for you with Dr Ian Bellamy, the practice owner, and another member of the practice staff. It may be helpful for you to bring a family member or trusted friend with you.
It will be our intent, at that meeting, to listen to your complaint and to respond to it in as calm and careful a way as possible. We trust this appointment should resolve any issues and a written report will be sent to you within ten working days following the meeting.
All efforts will be made to satisfy you. However, if we fail to do so then the following contact may be useful;
Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER Tel: 08456 120 540
This is an independent body set up in 2006 by the General Dental Council to resolve issues when this has not been achieved by the parties involved. As a practice committed to putting the interests of the patients first, we are happy to be guided by this independent organisation. Further information may be obtained from the GDC at www.gdc-uk.org or by telephoning 0207 887 3800.