New Patient Journey
As a result of the Covid crisis we have had to rethink how we treat our patients to ensure that their
safety and that of the dental staff is paramount. We understand that your future dental visits may
feel different from before, so the following information should hopefully answer many of your
questions. Please be assured though that we will continue to provide dental treatment for you as
gently and as carefully as before.
You will not be able to attend the practice if you have any Covid-19 symptoms or are self-isolating
under the current government guidelines.
Before your appointment
You will be contacted by a member of my dental team to confirm that you are fit and able to attend
the practice for the scheduled appointment. You will be asked to update your medical history – so
please have a list of any medications to hand. You will be asked also how you plan to attend the
On the day of your appointment
Please ensure that you have been to the lavatory, are well hydrated and have brushed your teeth.
Avoid bringing unnecessary items to the practice.
Please attend the practice as near to the planned time as possible.
If attending by car, from the front door let the receptionist know that you are there and then return
to the car to await being called in.
If coming by other means such as a taxi, again let the receptionist know that you have arrived from the
front door. She will then instruct you what to do.
Please enter the practice alone. It is best that if possible, you are not accompanied into the building
to adhere to social distancing rules as much as we can.
On entering the practice please use the hand sanitiser provided and avoid touching things as much
You will be guided to the surgery by the nurse and treatment carried out as appropriate.
On completion of the appointment you will again be accompanied down to reception by the nurse.
Depending upon the procedure undertaken, you will be asked to pay and make further
appointments as usual. Please be aware that the receptionist will be behind a plastic screen, a little
like you may have seen in supermarkets. However, where appropriate, you may have been asked to
pay before the appointment or perhaps will be telephoned after to take payment over the phone
and to make further appointments.
Please re sanitise your hands and leave the practice as soon as possible, avoiding remaining for more
time than is needed.
In the surgery
The dentist and nurse will already be wearing the appropriate PPE so you may not be able to see the
faces as usual. Please be assured we will be your same friendly team.
You will be asked to leave coats, bags etc outside the surgery.
We will ask you to use mouthwash before treatment starts.
Treatment will be performed in as gentle a way as you are used to.
On leaving the surgery, please collect your belongings and proceed to the reception as guided by the
Due to the Covid-19 pandemic, and to enable us to treat our patients, we need to take precautions to ensure the safety of our patients and staff. At times, this may require the wearing of Personal Protective Equipment (PPE), unfortunately this has a cost to it, as such for certain treatments you will notice a separate charge on your invoice. This is the cost of the PPE required and is currently £24.03. We appreciate your understanding of the situation.
We hope the above answers your questions as to how your treatment may slightly differ from
before. These steps have been set up to protect all of us and ensure that we can reopen the practice
and provide your dental care as soon as possible.
If you have any questions then please do not hesitate to call the practice on 01225 339767 or email us on